USA-TN-Winchester

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Customer Service Representative

1041 Baxter Ln, Winchester, TN, 37398, United States

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Winchester, TN.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

Main duties and Responsibilities

Input and check customer (order entry) orders using TCM 9.9 software system.

Provides technical assistance to customers in identifying parts for replacement purposes.

Provides customer support regarding part numbers, pricing orders, etc.

Enter customer complaints regarding sold product and verify if it should be entered into our Salesforce Database.

Initiates customer returns and follow the return through our internal process.

File customer order acknowledgments and invoices.

Print customer orders from e-mail and send reply to customers of receipt of their order with acknowledgement documentation.

Process orders to shipping department and review shipped orders for closure.

Performs other tasks or duties as assigned.

Minimum Qualifications

QUALIFICATIONS:

Service-oriented and able to resolve customer grievances. 
Proficient computer skills with the ability to learn new software.
Must have Microsoft Office knowledge/experience.  
Ability to learn quickly in a fast paced, continuously changing environment, and work overtime as necessary. 

 

EDUCATION:

High School diploma or higher preferred 

 

We care for our people.  Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Work Authorization

Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.