CAN-ON-Milton
Inside Sales Representative
8125 Esquesing Line, Milton, ON, L9T 9E3, Canada
Job Description
Dexter Distribution Group Canada
A leader in trailer parts and the largest distributor in
North America, Dexter Distribution Group, a subsidiary of the international
DexKo Global Company, distributes trailer parts and accessories through over 50
company-owned distribution locations. Through company-owned distribution,
Dexter excels in offering customers the best value by delivering the trailer
parts you need, when you need them.
POSITION SUMMARY
The Inside Sales Representative position is a challenging,
fast-paced job that requires sales skills. You will respond to customer
inquiries by phone, mail and email and process product orders. You will be
responsible for resolving complaints and requests for refunds, exchanges and
adjustments after approval from management. You will provide information on
products, prices and delivery times.
DUTIES AND RESPONSIBILITIES
Answer
incoming phone calls in a timely manner ;
Enter
customer orders, suggest purchase of additional products and provide
technical assistance to customers if needed ;
Research
customer complaints and answer questions ;
Consult
with management for instructions to resolve complaints within 24 hours ;
Make
weekly calls to customers to take orders for scheduled deliveries ;
Recommend
additional products that may be needed to complete the order and
additional items that are needed ;
Research all customer warranty
and/or return requests and complete the appropriate forms and
documentation relevant to the issue on the same day received.
Stay current with featured
products and promotions.
Develop
product knowledge to be able to specify and recommend products to
customers ;
Participate
in the weekly branch sales meeting ;
Communicates
market information to the Customer Service Team and Branch Manager ;
Follow all safety requirements
and use the proper PPE where required;
Other
related duties may be assigned to meet the needs of the business.
WHAT WE OFFER
Permanent position ;
Daytime working hours Monday to Friday from 8:00 to 17:00 ;
Annual salary commensurate with experience and skills ;
Group insurance paid 75% by employer (medical, dental, vision, travel, life and long-term disability) ;
RRSP with employer contribution of up to 4%;
Annual vacation and sick days ;
Employee assistance program ;
Opportunity for advancement ;
Training and development activities ;
Company events.
Minimum Qualifications
QUALIFICATIONS / REQUIREMENTS
Sales experience & customer service experience min 2 years (required);
Computer skills (required) ;
Knowledge of trailer parts or industrial parts distribution (asset);
Autonomous and attentive to detail;
Problem-solving ability and excellent customer service skills ;
Anticipate and identify customer needs;
Must be reliable, responsible and have good judgment ;
Ability to work independently with little direct supervision ;
Strong organizational skills;
Professionalism towards colleagues, customers and suppliers;
Good communication and interpersonal skills.
Be comfortable in call center environment
Dexter is driven by our core values committed to Safety, Quality and Integrity:
- Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
- Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
- Do the Right Thing – For our people, for our customers, and for the business.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.