Customer Service Representative

USA-PA-Carlisle

10 Roadway, Carlisle, PA, 17015, United States

Job ID 2201

# Positions 1

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Carlisle, PA.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:

Responding to customer inquiries both in person and over the phone.
Maintain system information including product pricing and availability.
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
Make same-day follow-up calls to customers regarding backorders and delivery dates.
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
Track shipments as necessary.
Other duties as assigned.

Minimum Qualifications

QUALIFICATIONS:

The ideal candidate will have excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.

Dexter is driven by our core values committed to Safety, Quality and Integrity:

Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.

We care for our people. Here are some of our great, comprehensive Benefits:

Dexter offers a competitive wage
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.