Counter Service Representative

USA-OK-Chickasha

1202 Pike Peak Road, Chickasha, OK, 73018, United States

Job ID 2291

# Positions 1

Job Description

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Counter Service Representative at our distribution facility located in Chickasha, OK.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

The Counter Service Representative serves as a front-line customer service liaison and is responsible for delivering excellent service to walk-in customers. This role combines customer engagement, technical support, and warehouse coordination to ensure timely and accurate processing of customer orders and inquiries.

Key Responsibilities:

Greet and assist walk-in customers with product selection.
Provide technical support and product knowledge to customers.
Pick items from the warehouse to fulfill customer orders.
Process customer orders from entry to invoicing.
Accept and process payments.
Answer incoming calls and route or process orders accordingly.
Pick, pack, and manage Will Call orders.
Maintain showroom inventory and ensure alignment with customer needs.
Keep the showroom clean, organized, and well-stocked.
Support showroom merchandising and displays.
Perform additional duties or projects as assigned by management.

Minimum Qualifications

Qualifications:

Education:

High School Diploma or GED required.

Experience:

Minimum of 1 year in retail sales or a similar customer-facing role.
Experience with computerized record-keeping and purchase orders.
Strong customer service skills and a customer-first attitude.
Proficient with computers and business systems.
Reliable and able to work independently with minimal supervision.
Willing to work overtime and weekends as needed.

Dexter is driven by our core values committed to Safety, Quality and Integrity:

Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.

We care for our people. Here are some of our great, comprehensive Benefits:

Dexter offers a competitive wage
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.